Here for You, Every Mile.
Welcome to the 1X Support Center! Whether you have a question or need assistance, our team is here to ensure your ride is smooth and worry-free.
Contact UsFAQ for 1X Taxi Service
1. What is 1X Taxi Service?
1X Taxi Service is a reliable and convenient transportation solution that provides safe and affordable rides to individuals and groups. Our mission is to ensure your travel experience is comfortable and hassle-free.
2. How do I book a ride with 1X?
You can book a ride through our user-friendly mobile app or website. Simply enter your pickup location, destination, and choose your preferred vehicle class. You can also schedule rides in advance.
3. What areas do you serve?
1X Taxi Service operates in India. Check our app or website for a full list of areas served.
4. How can I pay for my ride?
We accept multiple payment methods including credit/debit cards, mobile wallets, and cash. You can choose your preferred payment method during the booking process.
5. Are your drivers licensed and insured?
Yes, all our drivers are fully licensed and insured. They undergo background checks and training to ensure they provide safe and professional service.
6. What vehicles are available in your fleet?
1X offers a variety of vehicles to suit different needs, including standard sedans, larger vehicles for groups, and luxury options. You can select your preferred vehicle type when booking.
7. Is your service available 24/7?
Yes, 1X Taxi Service operates around the clock, 7 days a week, to ensure we can meet your transportation needs at any time.
8. What should I do if I left something in the taxi?
If you left an item in one of our vehicles, please contact our customer service team as soon as possible. Provide details about the item and the ride to help us locate it.
9. What hygiene and safety measures do you have in place?
We prioritize customer safety by regularly sanitizing our vehicles and ensuring our drivers follow health protocols. Face masks and hand sanitizers are also available for both drivers and passengers.
10. Can I schedule a ride in advance?
Yes, you can schedule rides in advance through our app or website. Just select the date and time for your pickup when booking.
11. How can I contact customer support?
If you have any questions or issues, you can reach our customer support team via phone, email, or through the app. We’re here to assist you!
12. Are there any cancellation fees?
Cancellation policies may vary. Please review our cancellation policy on our website or contact customer support for specific inquiries.
13. Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions. Be sure to check our app and website for the latest deals and special offers.